If an event is to be held within 10 business days, please consult us via e-mail or by phone before you pay your order. Thank you.
1. Definitions of Terms
1.1. “General Business Terms and Conditions” shall mean these business terms and conditions regulating the relations between KAPOS and its customers.
1.2. “KAPOS” shall mean KAPOS s.r.o., Vajnorská 98/C, Bratislava 831 04, Slovak Republic, Identification No.: 35 887 079, Tax ID No.: 2021838874, registered in the Commercial Register of District Court Bratislava I, Section: Sro, File. No. 31841/B, which operates the websites www.kapos.sk. You may contact KAPOS at e-mail address email@example.com or by phone on phone number +421/903 843 781.
1.3. “Event” shall mean a cultural or sports event for which KAPOS sells tickets and which is organised or operated by the Organiser or KAPOS.
1.4. “Organiser” shall mean the person operating or organising an Event, or mediating the holding of events. The Organiser may be directly KAPOS or a party that has entered into a contractual relationship with KAPOS, which enables KAPOS to mediate the sale of tickets for the Event.
1.5. “Ticket” shall mean a confirmation allowing the holder entry to the Event for which it was purchased. A Ticket is only valid for the Event for which it was purchased and cannot be used to enter another Event.
1.6. “Ticket Holder” shall mean a person who has purchased the Ticket; or for the purposes of these General Business Terms and Conditions the person legitimately holding the Ticket.
1.7. “Customer” shall mean a person who has submitted a written order to KAPOS using the form posted on the www.kapos.sk or via e-mail at the address firstname.lastname@example.org or by other means.
1.8. “Operating Rules” shall mean the operating rules of the respective Events, or premises where an Event is held, with which everyone can be acquainted at the venue of an Event, or which are published by the Organiser with respect to the Event. Different Organisers refer to operating rules differently, mostly using the terms: "Organiser's General Instructions, Operating Regulations", and the like.
2. Introductory Provisions
2.1. The General Business Terms and Conditions shall apply to ordering, sale, payments and returns of all Tickets to Events and other products and services offered by KAPOS. These General Business Terms and Conditions shall apply accordingly to other goods and services provided by KAPOS.
2.2. Events, for which the Customer may order Tickets from KAPOS, are detailed on www.kapos.sk. On this website, the Customer may also find the description of the goods and services offered by KAPOS as part of other business activities.
2.3. The price of Tickets is stated on www.kapos.sk next to the description of the Event for which Tickets are offered by KAPOS. The Customer will be shown the price before completing the Order, and before submitting the Order. The Customer will be informed of the price of other goods and services offered by KAPOS directly on www.kapos.sk or, upon request, via e-mail or by phone.
2.4. The Customer shall be notified of delivery and payment term and conditions with respect to individual goods and services offered by KAPOS in these General Business Terms and Conditions or on www.kapos.sk, or via e-mail or by phone.
2.5. For the purpose of ordering Tickets for an Event, the Customer represents a consumer with all the ensuing rights under legal regulations valid and effective in the Slovak Republic.
2.6. For the purposes of contractual relations between the Customer and KAPOS, which do not concern the sale of Tickets for Events, the Customer shall represent a business partner of KAPOS.
2.7. KAPOS is bound by the offer of Tickets including their price published on www.kapos.sk from the moment of Order confirmation until the expiration of the period during which the Customer shall be required to pay for the Tickets. Should the Customer fail to pay the price of Tickets within the set period, KAPOS shall no longer be bound by its offer. With respect to other goods and services, KAPOS shall be bound by the offer made until the date specified in the respective order. 2.8. Costs of communications with KAPOS via websites, e-mail or phone correspond to standard telecommunications fees.
2.9. All Events shall also be governed by the respective Event Operating Rules, which will be binding on the guests at the Event. By purchasing the Ticket, the Ticket Holder also agrees to the Operating Rules.
2.10. Should the Ticket Holder transfer the Ticket to another person, the Ticket Holder shall be obliged to notify such person of these General Business Terms and Conditions and any Event Operating Rules.
2.11. Where KAPOS is not at the same time the Event Organiser, KAPOS only arranges the sale of Tickets as an intermediary. In such event, when purchasing the Ticket, the Ticket Holder enters into a direct contractual relationship with the Organiser. In such event KAPOS as the intermediary sells Tickets and receives financial settlement from Customers on behalf of the Organiser. Information concerning Event Organiser is published together with details about the Event.
2.12. Ticket Holder shall be obliged to furnish a valid Ticket at the request of the respective staff at the entrance to the Event, and at any time during the Event, if the Ticket Holder stays in the premises where the Event is held.
2.13. The Ticket is valid for one entry only. The Ticket Holder will be allowed re-entry only if permitted by Event Operating Rules. Once the Ticket Holder has used the Ticket to visit the Event (entered the entrance gate), the Ticket becomes non-transferable.
3. Ticket Ordering and Purchase
3.1. The Customer may order the Ticket to an Event from KAPOS using the form posted on the website www.kapos.sk or via e-mail at the address email@example.com, or by phone. KAPOS is entitled to request the Customer to provide details necessary to process the Order.
3.2. Information concerning individual steps leading to entering into a contract with KAPOS is provided in these Business Terms and Conditions and in the ordering form on www.kapos.sk.
3.3. By submitting the Order, the Customer confirms that they have read and agree to these General Business Terms and Conditions. The Customer is sufficiently notified of these Business Terms and Conditions and has the opportunity to read them before submitting the Order. The Customer agrees to the Business Terms and Conditions in the wording valid at the moment of submitting the Order and these Business Terms and Conditions shall become part of the contract between the Customer and KAPOS.
3.4. The Order shall be binding on the Customer and KAPOS after confirmation by KAPOS. KAPOS will confirm the Order electronically immediately after the receipt, at which moment the Order becomes binding and a contract originates between the Customer and KAPOS, with the subject matter detailed in the Order. These General Business Terms and Conditions shall form part of such contract. The Order and acknowledgement of receipt shall be deemed delivered, provided the parties involved to which they are addressed have access to them on their electronic devices. Electronic acknowledgement of Order receipt will be displayed to the Customer in their Internet browser. At the same time, KAPOS will send to the Customer the confirming e-mail message to the e-mail address indicated in the Order.
3.5. The Order ceases to be binding between the Customer and KAPOS in the event that the Customer fails to pay the price of the Ticket to KAPOS account within the period specified in the confirming e-mail message (usually 14 days). The price of the Ticket will be deemed paid on the moment of crediting of the funds to KAPOS account indicated in Order confirmation.
3.6. In the event of an incomplete Order, the Customer will be duly notified before submitting the Order, and will have the opportunity to amend and correct information provided in the Order. Before submitting the Order, the Customer has the opportunity to review information in the Order, and correct any mistakes.
3.7. Language offered to enter into contract is Slovak. The Customer and KAPOS may also enter into a contract in another language comprehensible to both parties.
3.8. The contract made is archived by KAPOS to ensure performance thereof. These Business Terms and Conditions are available on www.kapos.sk, and thus can be archived and reproduced by the Customer.
4. Delivery Terms
4.1. As concerns the delivery of ordered Tickets, KAPOS will send the Tickets purchased to the Customer to the address indicated in the Order immediately after the receipt of Customer's payment. Unless otherwise provided herein, the price of Tickets will incur a handling fee of EUR 3, which includes postage and packaging. Tickets will be sent to the Customer by registered mail.
4.2. Each Ticket shall state the name of the Event, Event date, Event starting time, Event venue, Ticket price, and indicate the seat purchased at the Event (except for standing Events).
4.3. The Ticket may also contain other data, such as the date and time of Ticket sale, numerical series of the Ticket, as well as elements preventing the abuse of the Ticket.
4.4. With respect to supply of other goods and services, delivery terms and conditions will be agreed with the Customer individually.
4.5. Along with Tickets or other goods and services, the Customer will receive a tax document with respect to such goods and services, if this is required by legal regulations.
5. Withdrawal from Contract
5.1. When entering into a contract for a distant Ticket purchase (via the Internet, e-mail, phone, fax, etc.), pursuant to Section 12 of Act No. 108/2000 Coll. on consumer protection in doorstep selling and distance selling, the Customer shall be entitled to withdraw from the contract for convenience within seven business days from the date of the receipt of Tickets. Customer's withdrawal from the contract shall make the contract null and void in its entirety. The period for withdrawal from the contract is met if the written withdrawal from the contract is delivered for posting by the latest day of the period. The Customer may address the notice of withdrawal from the contract to KAPOS s.r.o., Vajnorská 98/C, Bratislava 831 04, Slovak Republic. The Customer shall not be entitled to withdraw from the contract if the Tickets were used (Event was visited) or destroyed.
5.2. The Customer shall be obliged to deliver to KAPOS along with the expression of will leading to withdrawal from the contract also the Tickets which the withdrawal from the agreement concerns. The Customer shall be obliged to return the Tickets undamaged.
5.3. KAPOS shall accept the Tickets and refund the Customer the price paid for Tickets within 15 days from withdrawal from the contract. The date of withdrawal from the contract shall be the day when the expression of Customer's will leading to withdrawal from the contract was delivered to KAPOS.
5.4. When entering into a contract other than the contract for purchase of Tickets, the Customer will be advised of any right to withdraw from such contract.
6. Ticket Holder's Rights and Obligations
6.1. Ticket Holder is entitled to use the Ticket for a single entry to the Event for which it was purchased (unless otherwise stipulated, e.g. if an Event lasts several days). After leaving the premises where the Event is held, the Ticket becomes invalid.
6.2. Ticket Holder shall be entitled to use the services offered at Events. Ticket Holder is obliged to present a valid proof of identity at the request of the Organiser, or persons authorised by the Organiser. By using the Ticket, the Ticket Holder becomes the contract partner of the Organiser of the respective Event. By presenting the Ticket at the entrance to the Event, the Ticket Holder agrees to the Event Operating Rules and the related terms and conditions.
6.3. Ticket Holder shall be obliged to obtain information of any changes concerning the Event for which the Ticket was purchased on www.kapos.sk.
7. Scope of Services, Change of Scope of Services
7.1. Services offered at Events do not represent KAPOS services, unless KAPOS is also the Event Organiser. Event Operating Rules shall apply to individual Events.
7.2. The offer of services and the use thereof may be limited due to unfavourable weather conditions, as a result of season-related circumstances, health condition of the performers, etc. The Organiser reserves the right to change the Event. In case serious grounds occur concerning the restriction of the Event offered, the Organiser shall be obliged to notify Ticket Holders and Customers of the change, cancellation, alternative date of the Event, or the place and time of Ticket return via www.kapos.sk. Ticket Holder shall not be entitled to any compensation or Ticket price discount once the Ticket Holder participated in the Event, or used the suggested new Event date, and also the Ticket Holder shall not be entitled to reimbursement of other expenses (transport to Event venue, accommodation, boarding, Ticket delivery, etc.).
7.3. In the event of a change in the Event - reduced scope of provided services, unless otherwise determined by the Organiser, funds representing part of the Ticket price, to the extent stipulated by the Organiser, shall be returned within 60 business days of the Event. The place, time and method of refunding a part of the Ticket price shall be determined by the Organiser and notified to Ticket Holders via www.kapos.sk.
8. Complaints Procedure
8.1. Where the purchased Ticket shows errors (i.e. it does not contain the details under paragraph 4.2 of these General Business Terms and Conditions, or it contains incorrect details, is issued for an Event other than that booked by the Ticket Holder, etc.), the Ticket Holder shall be obliged to claim the errors from KAPOS without delay after the receipt of the Ticket by phone or e-mail, or in writing by post to the address KAPOS s.r.o., Vajnorská 98/C, Bratislava 831 04, Slovak Republic. You may contact KAPOS at e-mail address firstname.lastname@example.org or by phone on phone number +421/903 843 781.
8.2. In the event of a complaint, KAPOS will immediately, but no later than 3 business days from the receipt of the complaint, send the Ticket Holder complaint response using the same form (e-mail or post), and depending on Event date, suggest the Ticket Holder the method of eliminating Ticket errors (Ticket replacement or Ticket price refund).
8.3. In the event of change or cancellation of the Event, the Ticket Holder shall be obliged to enquire about the method, place and time of admission fee refund on www.kapos.sk. In the event that, according to the notice, the Ticket price will be refunded by KAPOS, Ticket Holder will send the request for Ticket price refund by e-mail to the email@example.com or by post to the address of KAPOS. The request for Ticket price refund must include the relevant evidence of payment of the Ticket price to the account of KAPOS, the Tickets, and account number to which the Ticket Holder requests the money for cancelled/changed Event to be sent. If, according to the notice, the Ticket price will be refunded by Event Organiser, the Ticket Holder shall send the request for Ticket price refund directly to the Organiser's address provided in the notice.
8.4. Where KAPOS is not the Organiser of the Event, KAPOS shall not be liable for the Organiser or for the Event; the contractual relationship is established between the Organiser and Ticket Holder, who will be obliged to follow the Operating Rules, and Organiser's and organising service's instructions. In the event of cancellation/change of the Event, the Ticket Holder shall not be entitled to the refund of the price for services rendered by KAPOS in relation to Ticket delivery. KAPOS shall not reimburse the Customer for other expenses related to the Event (transport to Event venue, accommodation, boarding, Ticket delivery, etc.).
8.5. In the event the Ticket is lost or stolen, the Ticket Holder shall be obliged to report the event to KAPOS as soon as possible. If such event was reported to the police, the Ticket Holder shall be obliged to also provide KAPOS with the police report. If the owner of the respective Ticket can be identified, after consultation with the Organiser and Organiser's express consent, KAPOS will issue a substitute Ticket for the Ticket Holder, for the administrative fee of EUR 5, and after completion of a statutory declaration, or such confirmation that will enable the Ticket Holder to visit the Event for which the lost/stolen Ticket was purchased.
9. Personal Data Protection
9.1. With respect to Ticket distribution for Events specified by Organisers, KAPOS as the Organiser, or the contract partner of the respective Event Organisers in accordance with Section 10 of Act No. 428/2002 Coll. on personal data protection obtains and processes personal data of Customers and Ticket Holders, namely their name, surname, address, telephone/e-mail contact, or title, date of birth, ID card number, for the purposes of arrangement of contractual relations between Customers and Ticket Holders and the respective Event Organisers in relation to purchase of Tickets for Events, to document activities of the respective Event Organisers, and for promotional and marketing purposes (marketing or marketing survey) of KAPOS and individual Event Organisers. The provision of personal data is voluntary. Personal data obtained will be disclosed for the aforementioned purpose to the Organiser of the Event for which they were obtained.
9.2. By submitting the Order, the Customer shall, in accordance with the provisions of Section 7 of Act No. 428/2002 Coll. on personal data protection, grant its consent to KAPOS and the respective Organiser to personal data processing for the aforementioned purpose. Customer's rights under Section 20 of Act No. 428/2002 Coll. on personal data protection shall remain valid.
9.3. KAPOS undertakes to protect personal data obtained in accordance with Section 15 of Act No. 428/2002 Coll. on personal data protection against accidental and also illegal damage, destruction, accidental loss, change, unauthorised access and disclosure, and against any other inadmissible forms of data processing.
9.4. KAPOS also undertakes, in accordance with Section 18 of Act No. 428/2002 Coll. on personal data protection, to keep confidential the personal data obtained.
9.5. By purchasing the Ticket and presenting it at the entrance to the Event, the Ticket Holder agrees to the General Business Terms and Conditions of KAPOS and the Operating Rules of the Event to be visited.
10. Final Provisions
10.1. Current General Business Terms and Conditions are available on websites operated by KAPOS. KAPOS is entitled to change these Business Terms and Conditions in the event of any change to applicable legislation or to goods and services offered.
10.2. Where the Customer is a consumer pursuant to the applicable legal regulation, the provisions of the Civil Code, provisions of Act No. 428/2002 Coll. on personal data protection, provisions of Act No. 108/2000 Coll. on consumer protection in doorstep and distance selling, and provisions of Act No. 22/2004 Coll. on electronic commerce shall apply accordingly to the Customer's contractual relationship with KAPOS.
10.3. Where the Customer agrees on an individual contractual relationship with KAPOS, such contractual relationship shall be governed by the provisions of the Commercial Code.
General Business Terms and Conditions of KAPOS s.r.o. dated 1. October 2010